What types of products do you offer?
At Vanguard Tactical Store, we provide premium self-defense and tactical gear tailored for the South African market. Our extensive product range includes:
- PCP Air Rifles: Precision air rifles for various shooting applications.
- Blank Guns: Non-lethal firearms for training and simulation.
- CO2/Non-lethal Weapons: Air-powered guns that utilize CO2 cartridges. Tools designed for self-defense without causing permanent harm, including pepper spray and stun guns.
- Scopes: High-quality optics to enhance shooting accuracy.
- Ammunition: A selection of ammunition suitable for various firearms.
- Tactical Gear: Including self-defense ballistic plate carriers, which provide essential protection and are designed for tactical operations.
In addition to these, we offer many more tactical accessories and gear to ensure your safety and preparedness in any situation.
Do you ship internationally?
No, we do not ship internationally. We only ship locally within South Africa due to the complexities of importing and licensing rules and regulations, which may differ significantly between South Africa and other countries. Additionally, please note that there will be a 20% fee on the payment reversal amount for customers from outside of South Africa's borders. This policy ensures compliance with local laws and protects our customers from potential legal issues related to international shipping of tactical and self-defense products.
Do you have a physical store location?
No, we do not have a physical storefront. Our decision to operate online allows us to provide you with the products you want at the best possible prices, as we avoid the expenses associated with a traditional brick-and-mortar store. Additionally, who wants to drive when you can conveniently order online and have your items delivered right to your door?We operate from two warehouses located in Cape Town and Johannesburg, ensuring efficient order fulfillment. For safe and fast nationwide shipping, we partner with The Courier Guy, delivering your orders within 3-5 business days.To enhance your shopping experience, we utilize secure payment integrations with PayFast and Yoco, ensuring that all transactions are safe and encrypted.
How long does shipping take within South Africa?
We partner with The Courier Guy for our nationwide shipping, ensuring that your orders are delivered safely and efficiently. Typically, you can expect your products to arrive within 3-5 business days after placing your order. Our warehouses in Cape Town and Johannesburg facilitate quick dispatch, allowing us to serve you better. We prioritize secure and timely deliveries to enhance your shopping experience.
What is a blank gun?
A blank gun is a type of firearm designed to fire blank cartridges, which produce a loud noise and a muzzle flash without propelling a projectile. In addition to firing blanks, these guns can also shoot pepper rounds, which are specifically designed to immobilize threats by causing temporary incapacitation through irritation of the eyes and respiratory system. This makes blank guns versatile tools for various applications, including training and self-defense.Blank guns are approximately 2 dB louder than standard firearms when fired, providing a realistic sound effect that mimics the discharge of a real gun. They are often used in theatrical performances, training exercises, and as deterrents against intruders. While they do not shoot live ammunition, it is important to handle them with care and respect, as they can still pose risks if misused or fired at close range.
Do I require a license to own a blank gun in South Africa?
No, you do not require a license to own a blank gun in South Africa. Blank guns are classified as flare guns and are exempt from the Firearms Control Act. They do not shoot projectiles and feature a semi-closed barrel, which prevents the firing of any actual ammunition. This classification allows individuals to purchase and carry blank guns without the need for a license or permit.However, it is essential to handle these firearms responsibly and treat them with the same caution as real firearms, as they can still pose risks if misused. While no licensing is required, you must provide a valid ID upon purchase of blank cartridges or pepper rounds, which are designed for self-defense and can immobilize threats.
What payment methods do you accept?
We have partnered with Yoco and PayFast to provide safe and secure payment options, ensuring a smooth and easy transaction process for both our clients and our business. After placing your order, there is a 24-hour waiting period to confirm that funds have been allocated properly. Once the funds have been received, we will promptly begin processing your order.If you have any questions or need assistance, you can reach out to our customer support team via email at [email protected] or by phone at +27786163092. We are here to help!
How can I track my order?
Once the funds have been allocated, your 3-5 business days courier journey will commence. You will shortly receive a waybill that will be sent to you, which you can use to track your parcel on The Courier Guy's website. Simply enter the waybill number on their tracking page to monitor the progress of your delivery. This ensures you stay informed every step of the way until your order arrives at your doorstep.
How can I contact customer support?
You can contact our customer support team through the following methods:
- Email: Reach us at [email protected] for any inquiries or assistance you may need.
- Phone: Call us at +27786163092 for immediate support.
- WhatsApp: You can also reach us via WhatsApp for quick communication.
Our team is dedicated to providing you with the help you need, whether it's related to your order, product information, or any other questions you may have. We are here to assist you!
Do you offer warranties on your products?
We do not offer warranties on unperishable items that cannot be unused or unopened. However, we do provide warranties on certain products, depending on the manufacturer.In addition, we accept returns for items that were incorrectly sent or for products that are found to be defective within 30 days of purchase. If you receive the wrong parcel or a wrongly manufactured product, please contact our customer support team to initiate the return process. Your satisfaction is important to us, and we aim to resolve any issues promptly.
What is your return policy?
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will provide you with credit to be used in-store or at our online shop.
Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at [email protected] or contact us by phone or WhatsApp at +27786163092.
Shipping
To return your product, please arrange shipping details with us via phone or email. You will be responsible for paying for your own shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary. We do not guarantee that we will receive your returned item.
Are your products licensed and compliant with South African laws?
Yes, our products are licensed and compliant with South African laws. Our blank guns fall under the Firearms Control Act (FCA) as flare guns, meaning they do not shoot projectiles and therefore do not require any licensing. To purchase ammunition, you will need to provide a valid ID in accordance with the FCA regulations.Additionally, our other non-lethal weapons do not require licensing, as they are classified as non-lethal under the FCA. Our PCP airguns also comply with FCA rules and regulations; specifically, any airgun over the caliber of .22/5.5mm does not require licensing. This ensures that our products meet all legal requirements while providing safe options for self-defense and training purposes.
