Do you offer warranties on your products?
We do not offer warranties on unperishable items that cannot be unused or unopened. However, we do provide warranties on certain products, depending on the manufacturer.In addition, we accept returns for items that were incorrectly sent or for products that are found to be defective within 30 days of purchase. If you receive the wrong parcel or a wrongly manufactured product, please contact our customer support team to initiate the return process. Your satisfaction is important to us, and we aim to resolve any issues promptly.
What is your return policy?
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will provide you with credit to be used in-store or at our online shop.
Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at [email protected] or contact us by phone or WhatsApp at +27786163092.
Shipping
To return your product, please arrange shipping details with us via phone or email. You will be responsible for paying for your own shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary. We do not guarantee that we will receive your returned item.
